Kundenkartei

Toggle appearance

✨ Welcome to Kundenkartei Cloud ​

On this page you will learn how to register, optionally set up a passkey, activate your licence and get started with or without a data backup.

Note: in the early phases, access may be enabled gradually. If you are interested, write to support@kundenkartei.ch (mentioning “Activation” and your Déesse number).

✅ Requirements ​

  • A valid e‑mail address
  • Access to your e‑mail (to confirm with a passcode)
  • Optional: the licence e‑mail for the activation
  • Optional: a data backup from Kundenkartei 5 (myDéesse), if you want to transfer existing data

✍️ Registering ​

  1. Open the login page: https://kundenkartei.app
  2. Click “You do not have an account yet”

Kundenkartei login
Kundenkartei register

  1. Now enter the e‑mail address at which you will receive a mail and which you will then need to log in, and click “Next”

Enter the e‑mail address

  1. Take the passcode from your mailbox
    • Check the spam/junk folder if necessary
    • Enter the passcode and confirm it

Enter the passcode

  1. Optional: create a passkey (a convenient and secure login via the device/biometrics)

Create a passkey

After successful registration you can log in.

🔐 Logging in ​

  • Use your e‑mail/password or your passkey (if it is set up)
  • If there are problems: enable the password display, reset the password and try again

🎟️ Activating the licence ​

If you have received a licence, you can activate it in the next step.

Activate the licence

  • Licence key: in your licence e-mail under “Lizenzschlüssel” / “licence key”.
  • Webshop ID: in the same e-mail, just below, under “Webshop User” or “Webshop ID”. It is not your Déesse customer number.
  • Confirm with Activate licence.
  • If “This licence is already assigned to another account” appears, you signed in with a different e-mail address than for the activation. Sign in with the first address or contact support.
  • After the activation, the enabled modules are available to you

📤 Starting with a data backup (myDéesse) ​

If you are moving from the local Kundenkartei 5 (myDéesse), you can import a data backup.

Import the data backup

A short outline:

  • Create a local data backup (see the notes in the Kundenkartei 5 manual)
  • Upload the backup in the cloud under Settings → Import
  • Wait for the processing (a few minutes, depending on the volume)

Detailed instructions:

🆕 Starting without a data backup ​

Would you rather start empty and create the data from scratch?

Personal details

  • Check your profile, create your first customers/items, record orders
  • After the start, the database may appear empty at first – that is normal

Empty database

🧩 Tips and best practices ​

  • Use a passkey (where possible) – a faster and more secure login
  • Create the data backup as recently as possible before the import
  • After the import, check important records on a sample basis
  • Set up SMTP/the sender before you send e‑mails to customers

🧯 Troubleshooting ​

  • No e‑mail received (passcode)

    • Check the e‑mail address, check spam/junk
    • Wait a few minutes and request it again

  • The passcode is invalid

    • Request a new one and use the current code
    • Enter the passcode promptly (its validity is limited)

  • Cannot log in

    • Enable the password display, rule out typing errors
    • Reset the password and try again
    • Try another browser, clear the cache

  • The licence e‑mail is missing

    • Check your mailbox/spam
    • Contact support (see below)

  • The import is taking a while / data is missing

    • Wait 10–15 minutes, reload the page or log in again
    • Follow the migration instructions
    • If there are discrepancies: send the time, the file name/size and examples to support

📫 Support ​

  • E‑mail: support@kundenkartei.ch
  • Please state:
    • A short description of the problem
    • The device/browser and the time
    • Relevant screenshots
    • For import topics: the time, the file name/size, sample records